Help Desk Technician

Help Desk Technician

Department: Information Technology

Direct Supervisor: Sr. Systems Administrator

Status: Full-time

Summary:

The IT Support Technician will provide first-line and desktop-level technical support for Windows and macOS environments, including computers, peripherals, mobile devices, applications, networking, conference room technology, and other end-user technology.

This is a highly visible, customer-focused position that requires strong technical troubleshooting skills, excellent communication, professionalism, and a willingness to work directly with users to resolve issues quickly and efficiently.

Location:

• This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.

Responsibilities:

• Provide timely, professional, and personalized technical support to all Hard Rock Stadium employees.
• Ability to troubleshoot error messages, apply patches or upgrades, and general support of Windows and MAC’s
• Install, configure and maintain laptops, desktops, and printers
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
• User Management, Active Directory, identify password related issues and provide resolution
• Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, PowerPoint, and related services.
• Support technology requirements for major events, including the Miami Open, Formula 1 Miami Grand Prix, concerts, and other events
• Provide remote and onsite support as appropriate
• Build strong relationships with users and understand their technology needs
• Prioritize critical and executive support requests appropriately
• Ensure devices are properly secured and configured before being issued to users
• Be available for scheduled weekend, evening, holiday, and event-day support as part of the stadium's operational requirements
• Physically required to lift, move, pack/unpack systems weighing 50 lbs
• Fun personality that enjoys technology

Qualifications:

• Minimum of a bachelor’s degree in information technology or related field with at least 2 + years of experience in an IT Help Desk, Desktop Support, IT Support or similar technical role
• Experience supporting Microsoft 365 environments
• Knowledge of Windows 10/11 Desktop support
• MacOS X and Apple iOS knowledge
• Collaborate with the internal/external resources to provide optimal technology solutions

Featured Benefits:

• Medical, dental, and vision insurance
• Life insurance (including voluntary coverage for spouses and children)
• Long term disability insurance
• Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
• Employee gym, subsidized lunch program, and discounts on a variety of products and services
• 401k, Paid time off (PTO), and company holidays

The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.

It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.