Help Desk Technician

Job Title: IT Help Desk Technician

Location: Dublin, GA 31021

Duration: 06 Months Contract (Potential extension or conversion)

Pay Rate : $35/hr.

Shift Time: We are hiring part time – Max 32 hours a week. Can be flexible on schedule.

Job Description:

We are seeking a Helpdesk Technician II who is customer-focused, collaborative, and technically strong. This role provides hands-on support for end users across the organization, resolves hardware, software, and access issues, and follows established procedures in a manufacturing environment. The Helpdesk Technician works closely with the Helpdesk in Irvine, CA and the infrastructure team to deliver reliable, timely support.

Essential Job Functions:

• Provide onsite and remote support for end-user hardware, software, peripherals, mobile devices, and connectivity issues.
• Log, prioritize, and resolve tickets, meeting SLA targets and documenting work accurately.
• Execute onboarding and offboarding tasks, including account setup, device provisioning, and access changes.
• Image, deploy, and maintain workstations through Intune for 300+
• Support conference room technology, printers, and manufacturing floor end-user devices.
• Maintain accurate asset records for assigned, returned, and retired equipment.
• Contribute to knowledge base articles and user guides.
• Educate users on cybersecurity practices and report suspected security incidents.

Special Job Requirements:

• 2+ years of Level 2 or Level 3 helpdesk or technical support experience
• Experience supporting Windows and Microsoft 365 applications.
• Knowledge of networking basics, including TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting.
• Strong customer service skills and the ability to explain technical concepts to non-technical users.
• Awareness of phishing, social engineering, and password security practices.
• Ability to lift up to 50 lbs and work onsite

Additional Preferences:

• CompTIA A+, Network+, or Microsoft 365 certifications.
• ITIL Foundation certification.
• Experience in a manufacturing environment a plus.