Help Desk Technician

Tier 1 Helpdesk Technician – MSP | Mandeville, LA (Onsite)

Looking to grow beyond in-house IT? A growing Managed Service Provider in the New Orleans area is hiring a Tier 1 Helpdesk Technician. This role has a clear path into Tier 2 and project work, and they promote from within.

The role

• Handle 10–15 tickets a day across multiple client environments
• Troubleshoot Windows and M365 issues, including email, password resets, and remote logins
• Manage users and permissions in Active Directory
• Document tickets clearly, follow SOPs, and escalate to Tier 2

You’ll need

• 1+ year of helpdesk experience at an MSP or a mid to large organization
• Windows, Active Directory, and ticketing platform experience
• To be coachable and efficient, and able to work onsite 5 days a week

Nice to have: CompTIA A+/Network+ or Microsoft certs.