Help Desk Technician

Recent graduates and early-career candidates are encouraged to apply! If you are looking for an opportunity to gain practical experience, develop your technical skills, and build a foundation for a long-term career in IT, we encourage you to submit your application.

Job Summary

Join our dynamic team as a Computer Support Technician and become the essential link in maintaining seamless IT operations across our organization. In this energetic role, you will provide technical support to users, troubleshoot hardware and software issues, and ensure optimal performance of computer systems and network infrastructure. Your proactive approach will help keep our technology running smoothly, empowering teams to achieve their goals with confidence. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, this is the perfect opportunity to grow your IT career!

Duties

• Provide prompt and effective technical support to end-users via help desk systems, resolving issues related to hardware, software, operating systems, and network connectivity.
• Troubleshoot and repair computer hardware components, peripherals, mobile devices, and other IT equipment to ensure minimal downtime.
• Assist with network troubleshooting tasks including DNS, TCP/IP, LAN, VPNs, firewalls, and Active Directory management to maintain secure and reliable connectivity.
• Support desktop support functions by configuring and managing Windows, macOS, and Linux operating systems on desktops, laptops, and servers.
• Manage customer support tickets efficiently using help desk systems, documenting issues clearly and following up until resolution.
• Collaborate with team members to analyze system problems and implement solutions that improve overall IT infrastructure performance.
• Support the setup and maintenance of IT equipment such as printers, routers, switches, GPO (Group Policy Objects), and other network devices.

Requirements

• Proven experience in technical support or IT support roles with a strong understanding of computer networking concepts such as TCP/IP, DNS, LANs, VPNs, firewalls, and TCP protocols.
• Proficiency in managing Windows environments along with macOS and Linux operating systems.
• Skilled in troubleshooting hardware issues,s including computer hardware components and peripherals.
• Familiarity with help desk systems for ticket management and customer support documentation.
• Knowledge of Active Directory management for user account setup and permissions control.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to analyze complex problems quickly and develop effective solutions under pressure.
• Experience supporting mobile devices and operating systems is a plus.
• A certification is required. Security+ is preffered.

Join us as a Computer Support Technician and directly impact our operational success! We value energetic problem-solvers who are eager to deliver outstanding customer service while maintaining our cutting-edge IT environment. This paid position offers an exciting opportunity for growth within a vibrant organization committed to technological excellence!

Pay: $44,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

License/Certification:

• CompTIA Certification (Required)

Work Location: In person