Help Desk Technician

Overview
Cycrest Systems, Inc, Spokane's Premier, Customer-Service and relationship driven, Managed IT Services Company, continues to grow and expand and has an opening for a Mid-Level Help Desk Technical position in one of our Solution Centers.

This position is located on an Enterprise sized Manufacturing Campus in the Spokane Valley and focused on providing day to day Workstation support for that specific campus.

This position is an on-site position, Monday-Friday, 8-5, shift with a on-call rotation. Every 6-8 weeks, this position is part of an on-call rotation for after-hour calls.

Growth opportunities available on multiple Technical career paths.

Cycrest offers an environment that promotes a healthy work-life balance and a positive and healthy working environment.

All our positions require a strong work ethic and for a person who knows how to build professional relationships by providing high levels of customer service, is detail oriented, and follows up and follows through. An organized individual with good time-management skills, who enjoys a fast-paced, dynamic and friendly environment.

The successful candidates care about the work they do, builds trust and has strong communication skills.

A typical day may include opening tickets, troubleshooting, deploying workstation hardware/software and connected peripherals. Providing technical solutions. This position will document changes in the ticketing system and close tickets once work is completed.

Compensation: Salary DOE; this is a salaried non-exempt position. Full benefits package available after 90 days, including Medical, Dental, 401K, Free Parking, PTO, and paid Holidays.

Requirements:

2-3+ years directly related work experience in Workstation and Network Technical Support areas

CompTIA A+ / CompTIA Network + Certs.

AAS/Bachelors in network admin/computer science helpful but not required

Must have a current valid driver's license, dependable transportation, and vehicle insurance.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Pay: $38,400.00 - $42,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person