Help Desk Technician I

• Answer inbound calls from contract clients

• Enter service tickets to PSA (Professional Services Automation)

• Troubleshoot issues

• Common Issues:

• Password reset

• Wi-Fi and networking issues

• Application support

• Adobe

• Office 365

• Industry specific

• Create new Office 365 accounts

• Configure and deploy new hardware

• Support phone & PBX (Private Branch Exchange) systems and hardware

• Install & support networking gear

• Follow proper escalation process for more advanced troubleshooting

• Work with third-party vendors

• Workstation/hardware troubleshooting

• MFP (Multifunction Printer)/efax/fax support

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Windows: 1 year (Preferred)
• Active Directory: 1 year (Preferred)

Ability to Commute:

• Medford, OR 97504 (Required)

Ability to Relocate:

• Medford, OR 97504: Relocate before starting work (Preferred)

Work Location: In person