Help Desk Technician II

About us

Automated Business Technologies is a professional technology business in Centennial, CO. We are professional, innovative, customer-centric and our goal is to provide expert IT support for client networks and IT systems..

Our work environment includes:

• Modern office setting
• Team oriented
• Growth opportunities

Responsibilities:

• Provide expert technical support and troubleshooting for networks, servers, computer systems, software, and hardware.
• Install, configure, and maintain IT systems, operating systems and software applications.
• Work with key client contacts to support their individual networks and software systems.
• Respond to user inquiries and provide timely resolution to technical issues.
• Conduct network administration tasks, including LAN/WAN/SDWAN setup and troubleshooting.
• Analyze client system logs/reports and identify potential issues or areas for improvement.
• Collaborate with other IT team members to implement and support IT projects.
• Ensure compliance with company policies and procedures related to IT security.

Qualifications:

• Proven experience in configuring and troubleshooting network, server, and desktop environments.
• Strong knowledge of network and computer hardware, operating systems, and software applications.
• Deep understanding of computer networking concepts, including TCP/IP, DNS, DHCP, and LAN/WAN technologies.
• Highly experienced with Active Directory, GPOs, and user account management.
• Ability to communicate technical information effectively to non-technical users.
• Strong problem-solving skills and the ability to analyze complex issues.
• Certifications such as CCNP, CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
• Experience with Meraki networking equipment is a plus.
• MSP/Help Desk Experience is a must.
• Linux knowledge is a plus but not required.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We offer competitive compensation packages including benefits such as health insurance, retirement plans, flexible paid time off, and professional development opportunities. Join our team of dedicated IT professionals and contribute to the success of our organization.

Job Types: Full-time, Permanent

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 5 years (Required)
• Windows: 5 years (Required)

Work Location: In person