Help Desk Technician II

About Us

TA Dedicated and Contrans/SFI are part of TFI International, a North American transportation and logistics leader operating across Canada and the United States.

The Opportunity

Contrans is seeking an experienced Help Desk Technician II for the TA Dedicated office in Eagan, Minnesota. As the primary on-site IT resource, you will manage local support and assist employees across the organization through the corporate ticketing system.

The ideal candidate is organized, dependable, communicates clearly and can independently own issues through resolution while knowing when to escalate.

Key Responsibilities

• Provide responsive in-person and remote support through tickets, phone and email.

• Troubleshoot hardware, software, Microsoft 365, mobile-device, printer and basic network issues.

• Install, configure and maintain Windows computers, applications, peripherals and mobile devices.

• Coordinate onboarding and offboarding, including access, equipment and workstation setup.

• Perform approved Microsoft 365, Active Directory and Group Policy support tasks.

• Support transportation technology, including dispatch and routing applications, ELDs and handheld devices.

• Own tickets through completion, keep users informed, escalate when needed and maintain accurate documentation.

• Follow IT, cybersecurity and procurement processes; provide basic user training and assist with projects and rollouts.

Required Qualifications

• 3 to 5 years of help desk, desktop support or similar end-user IT experience.

• Strong troubleshooting skills across Windows 10/11, hardware, software, Microsoft 365, mobile devices and basic networking.

• Experience with Microsoft 365 and Teams administration, Active Directory, Group Policy and ticketing systems.

• Clear written and verbal communication with strong organization, prioritization and documentation skills.

• Ability to work independently as the primary on-site IT resource while collaborating with a remote team and following established escalation processes.

• High school diploma or equivalent.

Preferred Qualifications

• Post-secondary IT education or relevant certification such as CompTIA A+, Network+ or Microsoft 365.

• Experience in transportation, logistics, warehouse or another operational environment.

• Knowledge of endpoint security or management, network switches, wireless, printers, scanners, ELDs or similar field technology.