Help Desk Technician (Part Time)

Are you a tech-savvy professional looking for a consistent, part-time morning role?

We are seeking a reliable and detail-oriented Part-Time Help Desk Technician to join our IT support team on-site at our location. In this role, you will serve as the first point of contact for users requiring technical assistance. Your primary responsibilities will include managing our support hotline, handling account access via Active Directory, and physically preparing computer hardware for company deployment.

Key Responsibilities

• Hotline Support: Answer incoming help desk calls and provide excellent customer service to resolve immediate technical issues.
• Password Management: Authenticate user identities and perform secure password resets.
• Account Administration: Provision, modify, and de-provision user accounts and security groups utilizing Active Directory.
• Hardware Deployment: Physically unbox, image, configure, and prepare laptop and desktop computers for new installations and employee rollouts.
• Ticket Logging: Document all support interactions, troubleshooting steps, and resolutions within the ticketing system.

Qualifications & Skills

• Technical Knowledge: Familiarity with Windows operating systems.
• Hardware Familiarity: Comfortable handling, setting up, and imaging physical computer hardware on-site.
• Communication Skills: Excellent verbal and written communication with a patient, customer-focused attitude.
• Problem-Solving: Ability to follow strict security checklists and troubleshooting protocols accurately.
• Schedule Reliability: Must be able to consistently work the required morning shift (8:00 AM – 12:00 PM, Monday–Friday).

How to Apply Please submit your application directly through our portal to be considered: https://docuware.communityservicepartners.org/docuware/formsweb/csp-employment-application?orgID=40ea4089-5606-4cb2-9097-b80804240e1b

Job Type: Part-time

Pay: From $25.00 per hour

Expected hours: 20.0 per week

Benefits:

• Paid time off

Work Location: In person