Helpdesk Administrator

Job Summary

We are seeking a proactive and detail-oriented Helpdesk Administrator to join our dynamic IT support team. In this vital role, you will serve as the first point of contact for technical assistance, ensuring seamless resolution of user issues across various operating systems and hardware platforms. Your expertise will help maintain optimal system performance, enhance user productivity, and uphold high standards of customer service. This position offers an exciting opportunity to develop your technical skills while supporting a vibrant organization committed to innovation and excellence.

DUTIES:

• Coordinate office activities and operations in order to secure efficiency and compliance to company policies
• Manage phone calls and correspondence.
• Manage travel arrangements, appointments and the likes for the management team.
• Support budgeting and maintain client databases; track accounts; oversee the invoice workflow.
• Submit timely reports and prepare presentations or proposal.
• Coordinating with IT staff to repair or replace malfunctioning equipment

REQUIREMENTS AND SKILLS

• Proven Helpdesk administrator or relevant role experience.
• Good written and verbal skills.
• Proficiency in Microsoft Office and aptitude to learn new software and systems.
• Familiarity with office management procedures and basic accounting principles

Join us as a Helpdesk Administrator where your technical expertise will empower users daily! Be part of a forward-thinking team dedicated to delivering exceptional IT support that keeps our organization running smoothly—every day is an opportunity to make a difference!

Pay: $22.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits:

• Company events
• Paid time off

Work Location: In person