Helpdesk Analyst

About the Role

Our public sector client looking for aHelpdesk Analyst to join immediately on a part-time contract (2–3 months), providing support in a Windows 11 / Microsoft environment. You’ll handle a mix of hardware and application issues, with senior staff available for L3 escalation as needed. Covering a staff absence, this role is required to work onsite to facilitate walk-up support in Wellington Central on Mondays & Wednesdays (approx 16 hours p.w.)

Responsibilities

• Provide onsite walk-up IT support
• Troubleshoot Windows 11 and Microsoft issues
• Resolve hardware and application incidents
• Manage Active Directory user administration
• Administer Azure AD access and accounts
• Maintain distribution lists and user changes

Skills & Experience

• Helpdesk support experience in Microsoft environments
• Strong Windows 11 troubleshooting capability
• Active Directory user administration experience
• Azure AD account and access management exposure
• Ability to provide onsite, customer-facing support
• Comfortable escalating issues to senior admins

How to Apply

Apply below including your CV and Cover Letter

Please note that we can only consider candidates based in New Zealand and holding valid NZ Working Rights