Helpdesk Analyst - ITIL

Job Summary

We are currently seeking a Helpdesk Analyst - ITIL to join our team in Bangalore, Karnataka, India.

Responsibilities

• Provide L2 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
• Activities include recognition, research, isolation, resolution follow up steps.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
• Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.
• Should lead the team
• Should be good with analysis and handled operations.
• Sound knowledge of ITIL best practices around Incident Request Management procedures.
• Should be good with analysis.

Requirements

• Helpdesk Analyst at Grade-6 position in Service Desk
• Must be a Graduate. B.Tech/B.E or any other technical degree preferred
• Good communication skills with minimum 1 year of international calling experience
• Good comprehension writing skills.
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift with 24x7 support window