Helpdesk Associate

About GUS Education India (GEI)

• GUS Education India (GEI) is a service wing of Global University Systems (GUS) based in Europe. In India, we are a full-service digital marketing agency that delivers scalable online marketing services to Global University Systems and its associated brands.
• As a frontrunner in building digital eminence for a fleet of academic brands, GUS Education India is a rapidly growing organization that believes in achieving success through innovation.

Job Purpose

• The IT Service Desk Associate Ulaw is responsible for providing quality support.
• To provide the highest quality, professional 1st and 2nd line incident management to staff and students by following customer focused procedures

Desired Profile

Qualification

• Degree or Equivalent in relevant IT subject or relevant IT experience.

Skills

• Excellent Oral and written communication skills in English
• SCCM Administration
• App-V Package Creation
• PowerShell
• Active Directory
• Group Policy
• Good Technical Knowledge of Windows 7/8/10 and Microsoft Office 2010/2013/2016 MCP qualifications
• MS Teams Business Administration
• Office365 Administration
• SharePoint Administration
• Team Worker

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Relevant

Experience

• Internship (Desirable)
• Experience within a customer service role.
• Previous experience in a technical helpdesk role, preferably in an academic or legal environment.
• ITIL processes; Incident, Problem and Change Management.
• Solid knowledge of 1st and 2nd line experience of supporting a wide range of software packages, operating systems, and other services.
• Troubleshooting of web browsers (Internet Explorer, Chrome, Firefox)
• Troubleshooting PCs, webcams, visualisers, data projectors and other technical equipment.
• Experience of supporting mobile devices; Android, iPhones, iPads Tablets etc.
• Active Directory administration
• Experience or ability of documenting processes and procedures for users and internal Knowledge Bases.

GUS Values

• GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.
• There is an expectation that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, safety policies of the company.