Helpdesk Associate

Help Desk Associate / Parking & logistics (Airport)

Job Locations: Navi Mumbai & Mumbai Airport (T1 / T2)
Experience: Fresher / Entry Level
Qualification: 12th Pass

Job Summary

We are looking for energetic, confident, and customer-focused Help Desk Associates to provide on-ground passenger support at the airport. The role involves assisting passengers with app downloads, taxi bookings, queries, and general guidance within the airport premises.

Key Responsibilities

• Assist passengers with downloading and using the mobile application.
• Resolve passenger queries and provide appropriate assistance at the airport.
• Guide passengers and help them navigate airport facilities.
• Assist passengers with taxi booking and related queries.
• Provide on-ground customer support and ensure a smooth passenger experience.
• Coordinate with the relevant team to resolve passenger issues when required.
• Maintain a professional, polite, and helpful attitude while interacting with passengers.

Eligibility & Requirements

• Minimum 12th Pass qualification.
• Freshers are welcome to apply.
• Good communication skills are mandatory.
• Fluent in English and Hindi.
• Strong verbal communication and interpersonal skills.
• Basic computer knowledge.
• Confident, presentable, and customer-friendly personality.
• Comfortable interacting with passengers from different backgrounds.
• Willingness to work at the airport and in rotational shifts.
• Comfortable with on-ground work and standing for extended periods.

Salary & Shift Details

Salary: ₹20,000 CTC per month
TDS: 10% applicable

Shift Timings

• Morning Shift: 8:00 AM – 5:00 PM
• Afternoon Shift: 2:00 PM – 11:00 PM
• Night Shift: 11:00 PM – 8:00 AM

All 3 shifts are applicable on a rotational basis.

Job Location

• Navi Mumbai
• Mumbai Airport – Terminal 1 (T1) / Terminal 2 (T2)

Who Can Apply?

• 12th-pass candidates
• Freshers looking for airport/customer-service opportunities
• Candidates with good communication skills
• Candidates fluent in English and Hindi
• Candidates comfortable working in rotational shifts

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person