Helpdesk Associate-L1 Technical

Req ID: phone_number

We are currently seeking a Helpdesk Associate-L1 Technical to join our team in Bangalore.

Job Description

• Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc

Requirements

• Helpdesk Associate at Grade-4 position in Service Desk
• Must be a Graduate.
• Good communication skills with 1+ Years of international calling experience
• Ability to work independently
• Adhere to organizational policies and procedures
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift.
• Excellent Verbal Communication skills.
• Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.