Helpdesk Associate - Technical Troubleshooting

Req ID: phone_number

Job Summary

We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Responsibilities

Position's General Duties and Tasks Required.

1. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting docking station, Network drives.
2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
3. Shift: Rotational shift. Qualification: Graduate with relevant experience/knowledge in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
4. Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.
5. Work from Office Profile, 24x7 rotational shift.