Helpdesk Associate - troubleshooting

Req ID: phone_number

Job Summary

We are currently seeking a Helpdesk Associate - troubleshooting to join our team in Coimbatore.

Responsibilities

• Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
• Activities include recognition, research, isolation, resolution, and follow-up steps.
• Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Requirements

• Shift: Rotational shift.
• Qualification: Graduate with minimum 6 months+ experience in a technical support role.
• Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
• Must be able to speak fluent English possess excellent writing and comprehension skills with excellent customer handling skill.