Helpdesk Case Handler

At Carbonxgen, we are a people based business. We always aim to work in line with our company values empowering our staff to be solutions-focussed and always have a voice. We act with intent and commitment - encouraging a 'can do' collective approach through interdependence. We strive to ensure there is balance for everyone ensuring that there is no sacrifice to work or home for any of our staff through a culture of flexibility, transparency, and integrity. The right person for our business will value these qualities and will thrive as a valued member of our team!

Job Purpose:
Working in a fast-paced customer service team, the Helpdesk Case Handler will provide support to internal and external customers, managing inbound client and supplier queries via telephone and email on their energy utilities related matters. The role will contribute to the retention and growth of our clients and services through the delivery of excellent customer experiences.

Responsibilities:

1. Work in a fast-paced customer service team providing support to internal and external customers
2. Managing inbound client and supplier queries via telephone and email
3. Manage all cases and tasks in line with service level agreements
4. Promote and maintain high level of customer services and management of client communication
5. Build and maintain strong working relationships with internal teams/clients and suppliers

Key Skills:

• Tenacity - knowing when to escalate both within the supply chain, internally and with clients;
• Organised - to handle competing priorities and know when to seek advice on such priorities;
• Communication - maintain relationships and communicate regularly with suppliers & clients:
• IT - Sound computer skills including Excel and Word;
• Problem Solving - utilising all relationships to ensure quick resolution to queries;
• Be willing to develop their technical knowledge, and able to learn new skills quickly;
• Happy to work in a busy, deadline driven environment.

About us:

Carbonxgen is the independent, award-winning energy and technical solutions partner of choice. We support businesses in evolving buildings into spaces that put sustainability, wellbeing, and innovation at the forefront. We ensure the solutions we provide not only deliver operational benefit, but also mitigate risk throughout a building’s lifecycle.

Our vision is to encourage a mindset shift that changes the rules of energy consultancy engagement from reactive to proactive, through education and innovation, creating the space to achieve more together.

Job Type: Full-time

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• On-site parking
• Sick pay
• Store discount
• Work from home

Ability to commute/relocate:

• Sandhurst GU47 9DN: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer Service: 1 year (preferred)
• Service Desk/Helpdesk Experience preferred

Job Type: Full-time

Pay: £26,000.00-£31,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• On-site parking
• Sick pay
• Store discount
• Work from home

Ability to commute/relocate:

• Sandhurst GU47 9DN: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer Serivce: 1 year (preferred)

Work Location: Hybrid remote in Sandhurst GU47 9DN