Helpdesk

🚀 WE'RE HIRING – IT HELPDESK SUPPORT (DUTCH-SPEAKING) 🇧🇪

📍 Location: Belgium

💼 Position: IT Helpdesk / Service Desk Support

🗣️ Languages: Dutch (mandatory) – French and English are a plus

GET TO KNOW AMA

AMA European Consulting supports organizations with specialized IT expertise. As part of AMA, you will join a client assignment and collaborate with IT teams to ensure smooth day-to-day operations and high-quality end-user support.

GET TO KNOW THE CLIENT

You will work within a client's IT environment, providing technical assistance to employees and ensuring the efficient resolution of IT incidents and service requests.

CONTEXT

We are looking for a Dutch-speaking IT Helpdesk Support Specialist to strengthen our client's IT support team.

You will act as the first point of contact for end users, troubleshoot technical issues, manage IT tickets, and contribute to the smooth operation of the workplace IT environment.

KEY ACCOUNTABILITIES

• Provide first-line IT support (L1) to end users.
• Diagnose and resolve hardware, software, and connectivity issues.
• Manage incidents and service requests through ticketing tools.
• Support users with Windows, Microsoft 365, Outlook, and Teams.
• Handle basic Active Directory account management and password resets.
• Assist with workstation setup, software installations, and user onboarding.
• Escalate complex incidents to second-line support teams.
• Document solutions and maintain IT support procedures.

TOP SKILLS (MUST HAVE)

• Fluent Dutch (mandatory).
• Experience in IT Helpdesk, Service Desk, or IT Support.
• Good knowledge of Windows 10/11 and Microsoft 365.
• Basic knowledge of Active Directory.
• Understanding of IT troubleshooting and incident management.
• Strong communication and customer service skills.

BONUS SKILLS (NICE TO HAVE)

• Knowledge of ITIL processes.
• Experience with ServiceNow, Jira, or similar ticketing tools.
• Familiarity with Microsoft Entra ID, Exchange Online, or Intune.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• French and/or English language skills.

SOFT SKILLS

• Customer-oriented and proactive mindset.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Organized, patient, and solution-driven.

📩 Interested or know someone who might be?

Feel free to contact me directly or send your CV via LinkedIn!

#Hiring #ITHelpdesk #ServiceDesk #ITSupport #DutchSpeaking #Nederlandstalig #BelgiumJobs #ITJobs #AMAEuropeanConsulting