Helpdesk Computer Technician

We're looking for someone who enjoys helping others with a wide range of technology issues, who is hungry to learn, and enjoys being on the go. If you've got the drive to go above and beyond every single day, we want you on our team.

SidNetworks is a growing Managed IT Services Provider (MSP), dedicated to constantly improving and pushing the boundaries of what's possible in the world of technology and customer service. We work with small and medium sized businesses in Tyler, TX to protect and support their network, email, workstations, and phones.

Benefits Include:

• 401k with 3% company match
• Concierge medical care
• Vision Insurance
• Dental Insurance
• 80 Hours Vacation Time
• 40 Hours Sick Time
• Mileage Reimbursement
• Tuition Reimbursement
• Cell Phone Allowance
• Company Provided Uniforms

Schedule:

Monday thru Friday, 8:00 AM to 5:00 PM

Required: Associates Degree in Network Technology or System Administration

What You'll Do:

• Provide technical support to our clients via phone, email, remote, and in-person assistance.
• Troubleshoot hardware and software issues with patience and efficiency.
• Collaborate with team members to share knowledge and solve problems.
• Continuously strive to exceed customer expectations and deliver exceptional service.

What We're Looking For:

• A team player with a passion for technology and helping others.
• Strong communication skills and the ability to explain technical concepts clearly.
• Problem-solving abilities and a knack for thinking on your feet.
• Eagerness to learn and adapt.
• Prefer 1-3 years of relevant experience

About SidNetworks:

SidNetworks is a locally owned, IT company that is changing the way MSPs are viewed. We offer a great work-life balance with no on-call or weekend scheduling. We have been successful because of the passion and service-forward attitude of our team. SidNetworks is committed to helping the businesses in our community thrive. Google us and you'll see, all our reviews have the same theme: friendly/helpful team members, outstanding service, and fast response times.

If you're ready to take your skills to the next level and be part of a winning team, we want to hear from you! Apply now with your resume and a brief cover letter telling us why you're the perfect fit for this role.

Job Type: Full-time

Pay: $42,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person