Helpdesk Controller - Accounts Payable

ACCWISE KPO is a trusted provider of financial and accounting outsourcing services, supporting clients across various industries with end-to-end accounting solutions to our overseas clients. We pride ourselves on delivering accurate, timely, and compliant financial services that help our clients focus on growing their businesses.

We are seeking a highly organized and communicative Helpdesk Controller to assist our Accounts Payable (AP) team in managing PO and Non-PO invoices. This role requires close collaboration with operations team managers and demands excellent communication in English, strong attention to detail, problem-solving abilities, and proficiency in Microsoft Excel and dashboard applications.

Key Responsibilities:

Invoice Query Management

• Handle internal queries related to PO and Non-PO invoices.
• Investigate discrepancies between invoices, purchase orders, and service delivery records.
• Ensure timely resolution of invoice issues to support smooth payment processing.

Support to AP Team

• Assist in validating invoice details, coding, and approvals.
• Track invoice processing status and escalate delays or errors.
• Maintain logs of recurring issues and contribute to process improvements.

Operations Liaison

• Communicate with operations managers to confirm service completion and invoice approvals.
• Coordinate with site teams to ensure timely submission of supporting documents (e.g., timesheets, service reports).
• Act as a bridge between finance and operations to ensure alignment on financial documentation.

Documentation & Compliance

• Maintain accurate records of invoice queries and resolutions.
• Ensure compliance with internal financial policies and external regulations.
• Support audit preparation and reporting requirements.

System & Process Enhancement

• Use Microsoft Excel to track, analyze, and report on invoice and helpdesk data.
• Collaborate with IT and finance teams to improve helpdesk systems and workflows.
• Recommend enhancements to invoice approval and query resolution processes.

Skills & Qualifications:

• Experience in finance or administrative support, preferably in AP or service-based industries.
• Strong understanding of PO and Non-PO invoice processes.
• Excellent verbal and written communication skills.
• Advanced proficiency in Microsoft Excel (e.g., formulas, pivot tables, data analysis).
• High attention to detail and strong problem-solving skills.
• Ability to work collaboratively across departments and manage multiple priorities.