Anabas

<p><strong>Helpdesk Coordinator Facilities Management</strong></p>
<p><strong>Location:</strong> Darlington<br><strong>Contract:</strong> Full-time, permanent<br><strong>Hours:</strong> MondayFriday, between 8:00am5:00pm, 40 hours per week including paid lunch breaks<br><strong>Salary:</strong> <strong>£27,165 per annum</strong></p>
<p><em>Upon completion of training, participation in the out-of-hours on-call rota may be required, with additional payments provided.</em></p>
<h2><strong>About the role</strong></h2>
<p>At Anabas, we know that great Facilities Management is about people who keep things organised, solve problems and make sure everything runs smoothly behind the scenes.</p>
<p>Were looking for an <strong>enthusiastic and organised Helpdesk Coordinator</strong> to join our busy team in Darlington.</p>
<p>This is an excellent opportunity for an experienced Administrator, or someone who has recently completed a Business Administration qualification and has some office-based experience, who is ready to develop their skills and take the next step in their career.</p>
<p>What matters most is that youre organised, confident communicating with people, willing to learn and happy to take responsibility. Youll have the opportunity to develop your skills, work with a variety of people and gain valuable experience in a fast-paced Facilities Management environment.</p>
<h2><strong>What youll be responsible for</strong></h2>
<ul>
<li>Managing incoming requests through our helpdesk, client inboxes and telephone lines.</li>
<li>Acting as a professional and responsive first point of contact for clients and site teams.</li>
<li>Logging, updating and closing jobs accurately on our CAFM system, QFM.</li>
<li>Coordinating engineers and subcontractors to ensure jobs are progressed efficiently.</li>
<li>Scheduling reactive callouts and planned preventative maintenance (PPM) activities.</li>
<li>Monitoring outstanding jobs and proactively following up to ensure deadlines and expectations are met.</li>
<li>Keeping clients, engineers and colleagues updated throughout the lifecycle of jobs.</li>
<li>Arranging travel and accommodation for engineers and operational teams.</li>
<li>Ordering materials and goods as required.</li>
<li>Raising and managing purchase orders through Sage 200.</li>
<li>Liaising with engineers, subcontractors, suppliers and site-based teams.</li>
<li>Maintaining accurate records and ensuring CAFM data is kept up to date.</li>
<li>Providing administrative and operational support across the Facilities Management function.</li>
<li>Providing cover for the out-of-hours on-call rota when required.</li>
<li>Attending client sites when necessary to support operational requirements.</li>
</ul>
<h2><strong>What were looking for</strong></h2>
<ul>
<li>Organised and able to manage their time effectively.</li>
<li>Comfortable working with people and communicating professionally.</li>
<li>Confident using everyday office systems and willing to learn new ones.</li>
<li>Positive, reliable and proactive.</li>
<li>Able to work independently while also being part of a team.</li>
<li>Keen to develop their career and take on new challenges.</li>
</ul>
<h3><strong>You'll bring</strong></h3>
<ul>
<li>A positive, collaborative attitude and a genuine commitment to delivering excellent customer service.</li>
<li>Strong communication skills and the confidence to deal with clients, engineers and subcontractors at all levels.</li>
<li>Excellent organisational and time-management skills.</li>
<li>The ability to prioritise competing demands and remain calm under pressure.</li>
<li>Strong attention to detail and a commitment to maintaining accurate records.</li>
<li>Confidence using Microsoft Office, email and business management systems.</li>
<li>Experience with a CAFM/helpdesk system would be an advantage, but training will be provided.</li>
<li>Experience with QFM and/or Sage 200 would be highly desirable, although training can be provided.</li>
<li>A proactive approach someone who sees what needs doing and gets it done.</li>
<li>Experience working within a facilities, maintenance, property or service-based operation would be highly advantageous.</li>
</ul>
<h2><strong>You'll receive</strong></h2>
<ul>
<li><strong>33 days annual leave</strong>, including Bank Holidays.</li>
<li>Employee Assistance Programme.</li>
<li>Recognition and Reward scheme.</li>
<li>Cycle to Work scheme.</li>
<li>Company events.</li>
<li>Training and development opportunities.</li>
<li>Subsidised gym membership.</li>
<li>Access to healthy snacks and drinks.</li>
<li>A supportive and collaborative working environment.</li>
<li>The opportunity to develop your career within Facilities Management.</li>
</ul>
<h2><strong>Ready to take the next step?</strong></h2>
<p>If youre looking for an opportunity where you can <strong>learn, grow and build a career in Facilities Management</strong>, wed love to hear from you.</p>
<p><strong>Apply today and take the next step in your career with Anabas.</strong></p>


Helpdesk Coordinator Administration VA2946

Helpdesk Coordinator Administration VA2946

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