Helpdesk Coordinator

Job Title: Helpdesk Coordinator

Reporting To: Engineering Manager, Estate and Support Services Department

Location: RCSI St. Stephen’s Green – On Site Based Role

Department: Estate and Support Services

Contract type/duration: Full-time / Contract of Indefinite Duration

Closing date for applications: 9:00am on Wednesday 21st of October 2026

RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere, and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”. We seek candidates whose experience to date has prepared them to contribute to our commitment to the “Race Equality Action Plan 2025-2029” at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent.

For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings. We are proud that RCSI ranks first in the world for “Good Health and Well-being” in the Times Higher Education #SDG #SDG Impact Rankings 2025. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose.

Innovating for a Healthier Future 2023-2027 is RCSI’s new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals – with a particular focus on Goal 3, which targets good health and well-being. More details about RCSI can be found at www.rcsi.ie; in particular.

At RCSI, our core values of Respect, Collaboration, Scholarship, and Innovation are at the heart of everything we do. We are committed to creating an inclusive and supportive environment where every colleague is valued and empowered to thrive. Our dedication to these values ensures that we foster a culture of mutual respect, open collaboration, continuous learning, and innovative thinking. Join us at RCSI, where your contributions will be recognised, and you will be part of a dynamic team making a real impact on global health.

About the post:

RCSI Estate and Support Services are seeking a highly motivated person to join our award-winning team. This exciting role will be based in our new Estates Offices in our City Centre University Campus at St. Stephen’s Green. Working with a team of Estates professionals, the Helpdesk Coordinator will be the face of the Estates Department, providing a world-class service to our clients, the students and staff of RCSI. This varied role will provide an opportunity for the right candidate to demonstrate their customer service, administrative and inter-personal skills, and to experience working in a fast paced yet supportive environment where professional and personal advancement is encouraged and nurtured.

Specifically **, the duties of the post are:**

• To deliver a friendly and efficient Estate and Support Services Department helpdesk and administrative function.

• The role will involve providing administrative support to the Estates Office and completing various other administrative tasks under the direction of Estates Management.

• The successful candidate will often be the first point of contact for a student or staff member requiring the services of the Estate and Support Services Department, as such the candidate must be courteous and professional at all times and bring a very client and solution focused approach to their daily interactions with our stakeholders.

• The role will be office based and due to the person facing nature of the role only very limited opportunity for remote working is possible.

• The role will require a high level of office administration skills and computer literacy, and ability to navigate and operate various software systems, such as:

o Trackplan FM (RCSI’s CAFM platform)

o Flowscape (RCSI’s desk & room booking platform)

o Teamwork (RCSI’s project software)

o Microsoft Office Suite: Word, Excel, Powerpoint

(full training will be provided on the various systems as required)

• The role will involve logging maintenance and other helpdesk queries and assigning these to the relevant Estates resources, and providing regular updates through to completion of the task – an ability to work on one’s own initiative in this regard is essential.

• An understanding or prior experience of maintenance operations and planned preventative maintenance schedules is advantageous.

• The role may also involve supporting colleagues in other areas of the Department, such as Capital Projects, H&S and Campus Services, and/or other duties as instructed.

• The role requires a high level of attention to detail, ensuring information is kept up to date and accurate across the various software platforms utilized in RCSI Estates.

Knowledge & Experience:

The successful candidate will ideally possess and demonstrate the following:

• Having excellent interpersonal skills, communication skills and a strong customer service ethos is essential for the role.

• Strong organisational and administrative skills with the ability to focus on and produce results and prioritise objectives.

• Some technical experience and/or experience working within a Facilities Management or similar Estates Department would be advantageous.

• Excellent people skills and the ability to communicate professionally and build strong relationships at all levels.

• Ability to work on one’s own initiative to manage to manage a busy workload efficiently and to prioritise key tasks.

• A high level of confidentiality and understanding of data protection (GDPR).

• Excellent written and spoken English Language skills.

• Experience of working within a result driven dynamic environment.

We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application — we’d love to hear from you.

At RCSI, people are at the heart of everything we do. Watch our short video to discover our culture, values, and shared commitment to making a meaningful impact on health worldwide. RCSI: Ensemble - Body Meets Mind.

Application Process

Please apply online through the RCSI careers portal on the closing date with your CV and cover letter.