Helpdesk Engineer Software Applications

Movu Robotics
Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?

We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications.

Your tasks:

• Serve as the first point of contact for customer Key-Users reporting incidents or questions

• Receive, categorize, and prioritize tickets in the helpdesk system

• Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds

• Monitor system dashboards and alerts for automated storage and conveyor systems

• Assist operators and Key-Users with login issues, user permissions, and routine tasks

• Escalate unresolved or complex issues to Level 2 Support with clear documentation

• Maintain and update the knowledge base with recurring issues and standard procedures

• Support end-user training sessions or refreshers when needed

• Technical or logistics background (IT, mechatronics, industrial engineering, logistics)

• Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics

• Strong analytical skills, attention to detail, and a methodical approach to problem-solving

• Customer-focused, with strong communication and interpersonal skills

• Comfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards)

• Fluent in English (written and spoken)

• You demonstrate attention to detail.

• You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously.

• You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations.

What do we offer you?

• A place in an enthusiastic, young organisation with the necessary ambitions
• The necessary freedom and opportunity to take initiative.
• An intensive training by experienced people.
• An attractive salary in an international environment with many benefits:
  • Company car with fuel card/charging pass
  • Group & health insurance
  • Meal vouchers (8€)
  • Eco vouchers
  • Net allowances
  • CAO90 Bonus
  • Laptop
  • iPhone + subscription
  • 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)

Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.