Helpdesk Executive – Accounts Payable

• Helpdesk & Query Management
• Act as the first point of contact for vendor and internal stakeholder AP queries
• Log, track, and resolve queries using a helpdesk/ticketing system
• Ensure queries are resolved within defined SLA timelines
• Accounts Payable Support
• Support invoice processing, validation, and posting activities
• Handle invoice status, payment queries, vendor reconciliations, and escalations
• Coordinate with AP teams to resolve discrepancies and blocked invoices
• Vendor & Stakeholder Communication
• Communicate with vendors via email and phone regarding payment and invoice issues
• Work closely with internal teams such as Master Data Management, Payments, Invoice Processing, Travel & Expense
• Provide accurate and timely updates to stakeholders
• Process & Compliance
• Ensure compliance with company policies, controls, and audit requirements
• Support month-end close activities related to AP helpdesk items
• Identify process gaps and suggest improvements

Qualifications:

Should have a total 4-6 yrs experience in P2P and at least 2+ years of relevant work experience as Subject Matter

Expert in similar processes with good communication, organizational, interpersonal skills along with proficiency in MS Excel.

Should have good level knowledge of ERP (preferably SAP or JDE), experience in reporting & compliance, capable of handling stringent timelines while interacting with the stakeholders

• Expert knowledge of SAP or JD Edwards
• Good level of proficiency in the following systems: MS Office Word, Excel, and PowerPoint
• Has expert level of oral & written communication with articulation skills

Pay: Php25,000.00 - Php38,000.00 per month

Work Location: In person