Helpdesk Executive

Role - Helpdesk Executive

Company Knight Frank India Private Limited

Division Facilities Management Services

Department Operations

Location Pune

Job Title Helpdesk Executive

Grade 11

Status Permanent

Reporting to Facility Manager

Scope

Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank and together with its New York-based global alliance partner, Newmark Grubb Knight Frank, operate from over 411 offices, in 59 countries, across six continents and has over 13,000 employees.

In India, Knight Frank is headquartered in Mumbai and has more than 1,000 experts across Bangalore, Delhi, Pune, Hyderabad, Chennai, Kolkata and Ahmedabad. Backed by strong research and analytics, our experts offer a comprehensive range of real estate services across advisory, valuation and consulting, transactions (residential, commercial, retail, hospitality, land & capitals), facilities management and project management.

For more information visit www.knightfrank.co.in

This role is based at (Pan India)and reports into Facility Manager

Responsibilities

Attending the complaints/concerns over the call

Alloting the complaints/concern to the related department

Preparing the MIS for the complaints on monthly basis.

Client relationship management

Vendor management in coordination with the assistant facility manager

Maintain MIS that supports client in taking critical decisions related to Facility infrastructure.

Ensure quality management, health, safety and environmental guidelines and processes of client/ KFPSPL are implemented by staff.

Daily reporting and interaction with staff to assess the operations status.

Professional experience and Competency Profile

Qualifications/Education – Degree / Diploma in Hotel Management

Career Experience – 0-2 years of relevant experience in Housekeeping function in the FM industry / hotels.

Experience in managing facilities for Premium Residential Complex will be an added advantage

Particular Aptitudes/Skills – People skills, patience and perseverance, excellent verbal and written Communication

IT Proficiency – MS Office