Helpdesk Executive

Job Summary:

The Helpdesk Executive is responsible for receiving and recording the requests / complaints from the occupants (Clients). To act as a First level SPOC in the site (IT Park) for all service related complaints / Queries.

Role and Responsibilities:

1. Receive and log occupant (Clients) requests/complaints using FM Smart Software.
2. Issue Job Requests/Work Orders to service providers.
3. Update callers on request status and gather feedback.
4. Periodically reconcile and close out all Job Requests, Work Orders, and Work Permits.
5. Maintain both manual and digital Complaint Registers.
6. Update pending complaints daily to relevant managers.
7. Issue work permits to subcontractors with required approvals.
8. Support Shift Engineers with shift activities.
9. Track and report daily water consumption.
10. Document and update daily team activities.
11. Coordinate data collection and update WMR and MMR, ensuring timely client submission.
12. Handle card activation/deactivation requests and share with BMS team.
13. Manage monthly attendance using Biometric Software and circulate for vendor invoice processing.

Any revision in the roles and responsibility will be reviewed and update in every quarter.

Note: English & Regional Language are mandatory.

Any Graduate with minimum 1 year work experience in handling Customer / Employee related queries.