Helpdesk Executive

To Manage and works for active communication among the residents, co-workers, superiors.

• Providing help and advice to residents/tenants in case any help they ask for.
• Communicating courteously with residents by telephone, email and face to face.
• Manage the help desk reception area, greeting residents, visitors, and vendors professionally
• Maintain accurate records of all resident interactions and service requests in the property management system.
• Log, track, and coordinate maintenance requests and complaints through the work order system.
• Investigating and solving residents' problems.
• Liaise with Security team in case of lost and found and communicate with residents.
• Keeping accurate records of discussions or correspondence with residents.
• Producing written information for residents, often involving use of computer packages/software;
• Developing feedback or complaints procedures for residents to use.
• Get residents feedback and liaise with respective departments HODs for any remedial action.
• Perform all work as assigned by the Property Manager as deemed necessary to maintain and operate the Mall at an optimum level.
• Follow up on pending service requests to ensure timely resolution
• Coordinate with maintenance, housekeeping, security, and vendor teams for service delivery
• Escalate urgent issues to property management as appropriate
• Maintain service request logs and generate reports as required
• Maintain resident databases and contact information
• Assist with move-in and move-out documentation and coordination
• Process facility booking requests for common areas and amenities
• Handle visitor registration and access card/key management
• Maintain records of deliveries, courier packages, and mail distribution.