G
Golden Bit Technologies
Helpdesk Executive
Skills
ServiceNow
7 days ago
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Important information
Contract type:
Permanent, Part time
Location:
Tamil Nadu, India
Work mode:
Onsite
Published on:
18 October 2026
What they need
- • First-Line Support: Receive incoming phone calls, emails, or chat requests to diagnose hardware, software, network, or application issues. • Ticket Management: Log, categorize, prioritize, and track incidents using help desk ticketing platforms like ServiceNow or equivalent tools. • Issue Escalation: Route complex or unresolved technical problems to specialized second-line or engineering teams. • User Guidance: Walk end-users through step-by-step troubleshooting instructions in a clear, non-technical manner. • Documentation & Follow-ups: Maintain accurate call/ticket records, update knowledge base articles, and follow up with users to verify complete resolution.
Pay: ₹18,455.00 - ₹28,755.00 per month
Benefits:
- Provident Fund
Work Location: In person
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