Gratitude India
Helpdesk Lead
Skills
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹1,600,000 – ₹1,700,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
22 September 2026
What they need
Lead Tier 1 HR Helpdesk voice operations, manage HR teams, escalations, staffing and performance. Drive SLAs, FCR, quality and compliance, oversee HR queries, ServiceNow cases, MIS reporting, stakeholder governance and continuous process improvement.
Required Candidate profile
Graduate with 6–10 years in international voice, including US voice, plus 2+ years team handling. HR Helpdesk/Operations experience with ServiceNow, HRIS, SLAs, MIS, Excel & HR stakeholder management.
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