Helpdesk Lead

Job highlights

• Responds to queries either phone or email or in person,run diagnostic programs,isolate problem,and determine and implement solution. . Write training manuals,train users,maintain reports,must have used incident tracking systems etc. . Route problems to next level support

• Good communication skills,documentation skills,ability to handle end users and unforeseen situations.

• Leading teams to provide technical assistance and support related to computer systems, hardware, or software.

• Technical helpdesk and call center experience.

• Disciplined, problem solving approach towards customers and ability to guide team members

• Responds to queries either phone or email or in person, run diagnostic programs, isolate problem, and determine and implement solution.

• Write training manuals, train users,maintain reports, must have used incident tracking systems etc.

• Route problems to next level support. Good communication skills, documentation skills, ability to handle end users and unforeseen situations.

• Customer focus, technical expertise and team leader.

  Primary Skills:

• Technical Support Team Leadership / Service Desk Operations Management

  Secondary Skills:

• Incident Management, Customer Support & End-User Troubleshooting

• MCP/MSCE/MSCA or HDI CSS ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem management

• Leading teams to provide technical assistance and supportrelated to computer systems, hardware, or software.

• Technical helpdesk and call center experience.

• Disciplined, problem solving approach towards customers and ability to guide team members

• Responds to queries either phone or email or in person, runbdiagnostic programs, isolate problem, and determine and implement solution.

• Write training manuals, train users, maintain reports, must have used incident tracking systems etc.

• Route problems to next level support. Good communication skills, documentation skills, ability to handle end users and unforeseen situations.

• Customer focus, technical expertise and team leader.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.