Helpdesk Manager

Job Title: Helpdesk Manager

Responsibilities:

** Must have experience in a senior role on a busy construction related / reactive maintenance helpdesk role **

• Oversee the day-to-day operations of the helpdesk team
• Manage and prioritize incoming work order requests
• Ensure work orders are completed within needed timescale and deploy direct staff and sub contractors as needed.
• Develop and implement helpdesk procedures and best practices
• Monitor team performance and provide coaching and feedback
• Collaborate with other departments to improve overall customer satisfaction
• Maintain accurate records of each job completed in terms of job details and costs incurred

Experience:

• Proven experience in a helpdesk or technical support role
• Excellent problem-solving and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Previous experience in construction / maintenance related field is preferred

Join our dynamic team and make a difference in providing exceptional support to our customers.

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications.

Job Type: Full-time

Pay: £28,000.00-£33,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Gym membership
• On-site parking
• Sick pay
• Work from home

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person