Helpdesk Operator

Reporting directly to the Tatweer Schools PPP Wave CAFM & IT Manager & Helpdesk Supervisor, the CAFM operative will be responsible for the following: -

Provide a helpdesk function to deliver related managing agent services to the Wave1 project

work on a shift basis which could include weekend and night working

Assist the operations team in the daily operations of the CAFM system

In conjunction with the helpdesk supervisor, produce reports to performance levels

Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures

Ensure client issues are professionally resolved

To meet or exceed Targets and KPI requirements set by senior management from time to time

Understand all programs, systems, and procedures necessary to perform the role effectively (Training will be provided)

Provide prompt resolution to customer inquiries by providing appropriate and accurate information

Accountabilities:

Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives

Good communication with the FM staff, vendors and supply chain from a helpdesk perspective

Perform emergency support duty, if required

Accurate capture and inputting of all required information

Close relations with coordinators to ensure operational effectiveness

Skills

Job Requirements:

Minimum 2 years working experience in a call center/helpdesk type role preferred

Strong Interpersonal skills, initiative, analytical thinking.

Perfect command of spoken and written English

Must have experience working with Facility Management Background.

CAFM experience is preferred.

Must be Saudi national

The person appointed will be expected to work flexibly and the exact nature of the duties described above is subject to periodic review and is liable to change.

Excellent computer skills, knowledge of web/internet technologies and MS Office