Helpdesk Senior Associate

Strong troubleshooting skills, bug finding, and resolution.
5. Ability to work independently within a diverse global team
6. IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
7. Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. Knowledge in Desktop Support
8. Familiar with ITIL Concepts and Processes.
9. Possesses knowledge of Microsoft Applications like MS Visio MS Excel MS PowerPoint etc.

In these roles you will be responsible for:

Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
Record, Update and Escalate Support issues to the next level in a timely manner.

Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration and maintenance.
Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team.
Seek, Suggest, Evaluate and implement process and technology improvements.
Willing to learn grow in other IT Business areas.