Helpdesk Senior Associate - L1 Technical Support

Job Summary

We are currently seeking a Helpdesk Senior Associate - L1 Technical Support to join our team in Noida, Uttar Pradesh, India.

Responsibilities

• Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Browser, MS Office COTS applications etc.

Requirements

• Knowledge of troubleshooting Windows 11, iOS operating system, PC Hardware, basic knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc.
• Must be able to speak fluent English possess excellent writing and comprehension skills with excellent customer handling skills
• Good communication skills with 18+ months of international calling experience
• Good comprehension writing skills
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift with 24x7 support window

Location

Noida, Uttar Pradesh, India