N
NTT DATA BUSINESS SOLUTIONS
Helpdesk Senior Representative - ITIL
Skills
ITIL
2 months ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
21 August 2026
What they need
Job Summary
We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bengaluru, Karnataka (IN-KA), India (IN).
Responsibilities
- Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
- Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
- Shift: Rotational shift.
- Qualification: Graduate with minimum 6 months experience in a technical support role
- Basic MS troubleshooting.
- Basic computer knowledge.
- Basic TS on networking.
- Basic technical skills for troubleshooting on issues related to computers.
Requirements
- 6 Months of experience. HELPDESK
- Good Communication Skills.
- Rotational shift.
- Basic Technical TS skills.
Other offers great for you!
These companies are also looking for great profiles
W
Whub
Support applicatif ITIL
Permanent contract
Marseille, France
Hybrid, Onsite
Skills
ITILCustomer Support
8 months ago
Quick apply
Y
Yeets
Technicien Helpdesk Réseaux
170
Freelance
Clichy, France
Onsite
Skills
Technicien Helpdesk
5 days ago
Quick apply
N
Nexoris
Consultant Organisation – Refonte de référentiel ITIL
700
Freelance
Lille, France
Onsite, Hybrid
Skills
- Expérience confirmée dans la conception ou la refonte de référentiels de processus au sein d'une DSI ou Direction Tech. - Maîtrise du référentiel ITIL et de son application opérationnellecertification souhaitée. - Connaissance opérationnelle des modes de fonctionnement et des processus d'une Direction Tech. - Expérience d'animation d'ateliers transverses auprès de managers opérationnelsexperts métier et fonctions support. Compétences demandées dans la mission - Modélisation de processus : BPMN ou équivalent. - Formalisation documentaire structurée. - Gouvernance documentaire et gestion du cycle de vie des référentiels. - Méthodes de résolution de problèmes. - Vulgarisation de concepts méthodologiques auprès de publics non experts.
2 days ago
Quick apply