SLA
HELPDESK STAFF
18 days ago
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Important information
Contract type:
Permanent
Location:
Bulakan, Bulacan, Philippines
Work mode:
Onsite
Published on:
5 October 2026
What they need
Reports to: Senior Helpdesk Manager
Role Purpose: Provide technical support and assistance to users
Duties and Responsibilities:
- Respond to user inquiries and provide technical support
- Troubleshoot hardware and software issues
- Maintain and update IT documentation
- Assist in the setup and configuration of new equipment
- Provide training to users on new systems and applications
Qualifications:
- Bachelor’s Degree in Information Technology or related field
- Experience in a helpdesk or technical support role is preferred
Skills:
- Strong problem-solving skills
- Excellent communication skills
- Ability to work under pressure
- Knowledge of IT systems and applications
Qualifications
Years of Experience : 1 Qualification : Bachelor’s Degree Additional Requirements :
Bachelor’s Degree
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