Helpdesk Support

Help Desk Support

Job Type: Full-time
Industry: BPO / IT Support
Work Location: On-site

Job Summary

We are looking for a reliable and customer-focused Help Desk Support Representative to provide technical assistance to customers and employees. The successful candidate will troubleshoot basic technical issues, provide step-by-step guidance, document concerns, and ensure a positive support experience.

Key Responsibilities

• Handle incoming calls, chats, and emails related to technical concerns.
• Provide first-level technical support for hardware, software, network, and system issues.
• Troubleshoot and resolve common technical problems using established procedures.
• Guide users through step-by-step solutions in a clear and professional manner.
• Create, update, and maintain accurate support tickets and service records.
• Escalate complex or unresolved issues to the appropriate technical team.
• Follow up on open tickets and ensure concerns are properly resolved.
• Assist users with password resets, account access, software, and basic system configuration.
• Maintain knowledge of company systems, applications, and troubleshooting procedures.
• Meet established quality, productivity, and customer satisfaction targets.
• Follow company security, data privacy, and IT policies.

Qualifications

• At least High School or Senior High School graduate; IT-related education is an advantage.
• Previous BPO, technical support, customer service, or help desk experience is preferred but not required.
• Basic knowledge of computers, operating systems, software, and networking.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to explain technical information in simple and easy-to-understand terms.
• Comfortable working with multiple applications and support tools.
• Willing to work on-site and on shifting schedules, including weekends and holidays when required.

What We Offer

• Competitive salary package
• Performance incentives
• Paid training
• Government-mandated benefits
• HMO/health benefits, depending on company policy
• Career growth and development opportunities
• Employee engagement programs
• Supportive work environment

Ready to start your IT support career? Apply today and join our team as a Help Desk Support Representative!

Pay: Up to Php29,000.00 per month

Benefits:

• Free parking
• Health insurance
• On-site parking
• Paid training
• Pay raise

Work Location: In person