A
Allegis Global Solutions (AGS)
Helpdesk Support
Skills
CRM
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹400,000 – ₹950,000 / year
Location:
Pune, Maharashtra, India
Work mode:
Onsite
Published on:
4 September 2026
What they need
Roles and Responsibilities :
- Provide technical support to customers via phone, email, or chat for desktop-related issues.
- Troubleshoot and resolve hardware and software problems in a timely manner.
- Escalate complex issues to senior technicians or other teams when necessary.
- Document customer interactions using CRM software.
Job Requirements :
- 5-8 years of experience in IT services & consulting industry.
- Strong knowledge of handling calls, helpdesk management, L1 (level 1) technical support.
- Ability to work on service desk operations with excellent communication skills.
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