Helpdesk Support

Helpdesk Support

Key Responsibilities:

• Provide first level support for customers' enquiries.
• Regular update for follow up action and problem status.
• Redirect problems to appropriate resources and escalate situations if required.
• Respond to requests for technical assistance via phone and email.
• Able to work shifts and during weekends / public holidays.
• Proficiency in English.

Minimum Requirements:

• Minimum Diploma, STPM or equivalent qualification.
• Working experience in IT helpdesk and Network operation is an advantage.
• Customer service acumen and possess a strong sense of urgency.
• Strong sense of responsibilities and accountability in the work performance.
• Rotating shift duty.

Education: STPM / Diploma

Experience: Nil

Skills & Knowledge: Nil