S
Seven Seven Global Services, Inc.
Helpdesk Support
Skills
SQL QueriesAI
1 month ago
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Important information
Contract type:
Permanent
Location:
Metro Manila, Philippines
Work mode:
Onsite
Published on:
17 September 2026
What they need
Job Details:
Full Onsite (Ortigas, Pasig City)
Job Qualifications:
- Experience with application incident and request support
- Knowledge of legacy application support (IBAS / PowerBuilder)
- Ability to navigate legacy UI flows and interpret legacy-style logs and error messages
- Ability to perform safe validation checks (data sanity checks, job status verification, dependency checks)
- Ability to deliver approved configuration changes (rules, parameters, mappings) within defined guardrails
- Ability to implement small enhancements (minor scripts, small UI or logic adjustments, small API changes where authorized)
- Ability to maintain simple unit checks or smoke validation steps to confirm changes behave as intended
- Ability to isolate fault domain (application vs infrastructure vs integration vs access) before escalating
- Ability to build complete “evidence packs” for vendor L3: steps to reproduce, screenshots, timestamps, correlation IDs, sample records, logs, and observed vs expected behavior
- Ability to use Claude and other approved AI tools to accelerate work products: troubleshooting trees, incident summaries, draft SQL queries, safe scripts, runbooks, and release checklists
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