Helpdesk Support - Level One / System Administrator

We are partnering with a well-established organization in Hong Kong, delivering large-scale IT and business transformation projects across financial services and enterprise environments. With a strong focus on innovation, system enhancement, and client delivery, they are expanding their team and looking for high-caliber professionals to support ongoing and upcoming initiatives.

They are currently hiring for IT Business Analysts and Project Officers to join their growing project teams. These roles offer excellent exposure to end-to-end project lifecycles, stakeholder engagement, and real-world system implementation in a fast-paced environment.

Level One Helpdesk Support / System Administrator

Responsibilities:

• Provide Level 1 deskside support including setup, installation, deployment, configuration, and maintenance of hardware and applications.
• Address and resolve general queries, incidents, and service requests related to desktops, laptops, and applications.
• Maintain and track inventory of IT assets.
• Document issues, resolutions, and processes in the ITSM platform.
• Ensure compliance with company security policies and best practices in all support activities.
• Maintain accurate documentation of incidents, solutions, and user guides.
• Collaborate with internal teams and vendors to ensure seamless technology operations.

Requirements:

• Bachelor’s degree in Computer Science / Information Technology.
• Minimum 1-2 years of experience in deskside technical support, preferably with exposure to Banking / Financial Industry.
• Strong knowledge of Windows OS (10/11), MS Office Suite, Active Directory, network connectivity troubleshooting.
• Strong interpersonal and communication skills; ability to support high-pressure users in time-sensitive situations.

If you are interested, please send your resume to [email protected] & cv @seamatch.com

Seamatch Asia Limited 
27/F, Bonham Majoris,
40 Bonham Strand,
Sheung Wan, Hong Kong