Helpdesk (Vilamoura)

A Company you will be happy to grow with! At InnoTech, it’s all about connecting people with business through technology.

We truly care about you, your happiness , and your well-being . We look for passionate people who are eager to learn , evolve , and grow with us - because growth is in our DNA. This commitment has been consistently recognized: we are proud to be a Great Place to Work for five consecutive years, to be one of the Best IT Companies in Portugal , and to be recognized as a Best Workplace Wellbeing .

We are also proud to hold ISO 27001 and ISO 9001 certifications , reinforcing our commitment to information security, quality , and continuous improvement .

For us, sustainability is not just a buzzword. Integrity, social responsability , and people-first values guide everything we do.

Join our team of 180+ InnoTechers and bring your talent as a Helpdesk (Vilamoura) .

Your Mission Will Be

• Ensure the smooth and reliable operation of IT systems across the Vilamoura units, delivering efficient technical support to internal users;
• Provide both on-site and remote assistance for incidents and service requests;
• Troubleshoot technical issues, ensuring proper resolution or escalation when necessary;
• Set up, configure, and maintain equipment such as computers, POS systems, tablets, and printers.

You Will Need

• Technical education or training in IT-related fields;
• At least 1 year of experience in a Helpdesk or similar support role;
• Solid knowledge of Windows environments, Microsoft 365, networking, and hardware;
• CPLP nationality or an EU work permit is required to facilitate employment.

Would Be Awesome If You Have

• Experience working in on-site support environments with direct user interaction;
• Familiarity with ticketing systems and IT service management practices;
• Ability to manage multiple priorities in a dynamic setting.
• Fluency in English.

What We Offer

• Health-focused partnerships, including free mental health support;
• 25 days of vacation, including your birthday, Carnival, and a bridging day between Christmas and New Year;
• Half a vacation day on your children's birthday and a school supplies voucher;
• Petsitting partnerships and a pet bereavement day;
• Regular team buildings, four annual company parties, game nights, and social events;
• InnoSports initiatives (football, marathons, and more);
• Events focused on sustainability and social responsability actions.

Are you convinced? Come see it for yourself. Join our Top-Notch Team!