HEXAWARE

Summary

We are seeking a dynamic professional for the role of HEXAWARE within the IT Services sector. This position serves as a vital link between our organization and its clientele, focusing on delivering exceptional service experiences while driving business growth. The ideal candidate will leverage strong interpersonal abilities to manage customer interactions effectively, resolve issues promptly, and foster lasting relationships that enhance client satisfaction and retention.

Responsibilities

• Engage with clients through voice channels to address inquiries and provide comprehensive support.
• Utilize persuasive communication techniques to convert leads and facilitate successful sales outcomes.
• Analyze customer challenges and apply logical problem-solving strategies to deliver effective solutions.
• Maintain accurate records of client interactions and manage ongoing relationships to ensure high levels of service quality.
• Handle complex customer queries with professionalism, ensuring timely resolution and adherence to service standards.
• Employ clear and articulate verbal communication to convey information accurately and build rapport with diverse audiences.

Requirements

Requirements:

• Possess at least 6 months of relevant work experience in a customer-facing or sales-oriented role.
• Demonstrate proven proficiency in sales techniques and the ability to convincingly influence decision-making.
• Exhibit strong problem-solving capabilities to navigate and resolve operational or customer-related issues efficiently.
• Show expertise in Customer Relationship Management (CRM) principles and practices.
• Display exceptional verbal communication skills suitable for voice-based processes and direct client engagement.
• Have a solid track record of handling customer queries and maintaining a high standard of service delivery.