HFW Program Manager

Location: Office-based at the Redlands (Central Valley) or Victorville (High Desert) site, with field presence. Schedule: Full time, exempt; occasional evenings for Child and Family Team meetings; on-call escalation. Reports to: Executive Director. Pay range: $100,000–$120,000 a year.

About the program. Family Life First is Knotts Family Agency's High Fidelity Wraparound (HFW) program for San Bernardino County children, youth, and families, delivered in homes, schools, and communities by Child and Family Teams. KFA has served children in family-based care since 1992, holds California HFW Provider Certification, and will operate HFW from Redlands (Central Valley) and Victorville (High Desert). Interviews start immediately. Final hiring decisions are contingent on the award of a San Bernardino County contract for High Fidelity Wraparound services; the County's tentative contract start date is January 1, 2027, and KFA expects the award to be announced in late December 2026. Anticipated start dates begin in January 2027 and are stated in every offer.

Why KFA. People stay here: three departures of any kind in the last three years among a staff of about 48, in a field where 20 to 40 percent turnover is common. KFA calls the reason Employee Delight: the agency is organized around staff members' own families, so schedules flex for a child's school outing or first recital and no employee misses one because of work; relief staffing at 10 percent means vacations are covered rather than absorbed by the team; every employee receives 40 hours of paid training a year, 24 of them on cultural and equity practice; and there is a promotion ladder from Family Specialist to Facilitator to HFW Supervisor, and from Youth Partner to Family Specialist. Pay ranges are benchmarked every year to stay above the regional median for each role and reviewed annually for pay equity.

What you will do. Run the regional High Fidelity Wraparound program: control enrollment against funded capacity and the dated release gates; serve as the program's single point of contact for the County and as the AB 1299 point of contact; chair the weekly operations meeting (census, referrals, hiring, FURS events, overdue clocks); supervise HFW Supervisors, Clinical Supervisors, Fidelity Coaches, Community Developers, and quality and intake staff; sign County reports and the monthly dashboard; own the referral and transfer relationships with Children and Family Services, Probation, schools, hospitals, and STRTPs; lead the regional Family and Youth Advisory Council; and keep the program inside its fiscal plan with the Senior Fiscal and Accounting Specialist.

Minimum qualifications. Master's degree in social work, psychology, counseling, public health, or a related behavioral science; five years of management experience in a children's behavioral-health or child-welfare program, including budget and staff responsibility; working knowledge of Medi-Cal Specialty Mental Health Services and county contracting; ability to pass DOJ/FBI clearance.

Preferred. Wraparound or HFW implementation experience; a California clinical license; experience with county EHR and outcome systems (myAvatar, Objective Arts, CANS); bilingual Spanish.

Requirements for all positions. Department of Justice and FBI background clearance (Live Scan) before hire; a current DMV record, valid California driver's license, reliable vehicle, and insurance for positions that travel; tuberculosis screening; mandated-reporter training; completion of the UC Davis Center of Excellence HFW orientation and role course within the required period of hire; agency phone and mileage reimbursement at the IRS rate for field positions. KFA pays a 7.5% differential for bilingual Spanish fluency used on the job.

Benefits. Health insurance subsidy, including medical, dental, and vision coverage; employee 401(k); generous vacation package with paid time off and holidays; up to five days a year for family events or activities; paid training and continuing education; clinical supervision toward licensure for registered associates. Knotts Family Agency, Inc. is an equal opportunity employer and welcomes applicants with lived experience in child welfare, probation, or behavioral health.

To apply. Submit a résumé and a short statement of interest through this posting. Include license or registration numbers where applicable. Interviews start immediately and include a Family and Youth Advisory Council member and a peer in the role; KFA hires in tranches tied to program enrollment and states the anticipated start date in each offer.

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Please provide: (1) a short statement of interest in this role and KFA’s High Fidelity Wraparound program; (2) whether you hold a valid California driver’s license; (3) your Spanish fluency (preferred; not required for this role); and (4) any applicable California clinical license or registration type and number, or “not applicable.”

Work Location: In person