HGV Coordinator

HGV Coordinator - Fleet Operations

Location: Rescue Operations Centre (ROC), Ballymount, Dublin
Working Pattern: Hybrid (3 days onsite / 2 days remote)

Are you experienced in the HGV, automotive, transport, fleet, or mechanical industry?

We are looking for a proactive and organised HGV Coordinator to join our Fleet team. This is an excellent opportunity for someone with vehicle or mechanical knowledge who enjoys supporting drivers, solving problems, and providing outstanding customer service.

This is not a workshop-based role. Instead, you will be the key point of contact for HGV drivers and customers, providing support over the phone when vehicle-related issues arise. Using your mechanical understanding, you will help identify potential faults, offer practical guidance, and coordinate the appropriate support to get vehicles back on the road as quickly as possible.

Key Responsibilities

• Handle inbound calls from HGV drivers and customers regarding vehicle-related issues.
• Use your vehicle or mechanical knowledge to help identify faults and provide initial guidance.
• Coordinate with workshops, service providers, and internal teams to resolve issues efficiently.
• Schedule vehicle servicing, inspections, maintenance, and repairs.
• Maintain accurate fleet records and compliance documentation.
• Monitor vehicle defects and ensure corrective actions are completed.
• Liaise with drivers, suppliers, workshops, and internal stakeholders.
• Support the day-to-day administration of the fleet operation.
• Ensure fleet activities meet operational and compliance requirements.

What We're Looking For

• Experience in a mechanical, automotive, transport, fleet, workshop, or HGV environment.
• Good understanding of vehicle maintenance, defects, repairs, and fleet operations.
• Confidence speaking with HGV drivers and customers over the phone.
• Ability to ask the right questions and assess vehicle-related issues.
• Strong customer service and communication skills.
• Excellent organisational and administrative abilities.
• Comfortable using computer systems and managing multiple priorities.
• Category C HGV Licence is desirable but not essential.

What We Offer

• Hybrid working arrangement.
• Full training on company systems and processes.
• Supportive and collaborative team environment.
• Career development and progression opportunities.
• Opportunity to work with one of Ireland's leading fleet and roadside operations teams.

If you have a passion for vehicles, enjoy problem-solving, and are confident communicating with HGV drivers and customers, we'd love to hear from you. Apply today!

Job Types: Full-time, Permanent

Pay: €45,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee discount
• Gym membership
• On-site parking
• Sick pay

Application question(s):

• How many years of experience do you have working with HGVs, trucks, fleet operations, or vehicle maintenance?
• This role is based in Ballymount, Dublin. Would you be able to commute to this location on the required onsite days?

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Dublin, County Dublin