High Touch Operations Manager

The High Touch Operations Manager (HTOM) works with our most strategic and impactful customers delivering premium support services. 

We are seeking experts in customer service and delivery with a passion for customer service.

Skills and requirements

Excellent presentation skills, comfortable with presenting to senior management level 

Strong account and stakeholder management skills

Proven skills in incident and problem management

Excellent written and verbal communication skills

Experience in a support environment

Able to collaborate with a cross-functional team and work under pressure

ITIL or project management certifications a plus.

A general understanding of technology, networking technologies, and services.

BS/CS/Business or equivalent or 5+ years of experience

Please contact me for a full job description.