HIPP Case Manager

The HIPP Case Manager is responsible for supporting homeless individuals through housing-focused case

management, stabilization services, and long-term community support. This role works directly with clients to

assess needs, develop individualized service plans, connect individuals to housing opportunities, and

coordinate supportive services that promote long-term housing retention and stability.
The HIPP Case Manager plays a critical role in helping clients transition from homelessness into stable housing

while supporting recovery, independence, and overall wellbeing through compassionate and client-centered

case management.
This position supports Shelterhouse’s values through:

• Service: Supporting employees so they can serve others
• Compassion: Treating all individuals with dignity and respect
• Results: Executing with accuracy, consistency, and accountability

Essential Job Duties

Productivity

• Complete client intakes, assessments, reassessments, and eligibility determinations in accordance

with program requirements.

• Develop, implement, and maintain Individual Service Plans (ISPs) that support client goals, housing

stability, and self-sufficiency.

• Maintain accurate and timely assessments, progress notes, case notes, service plans, and other

required documentation within VESTA and applicable systems.

• Connect clients to housing opportunities and supportive services, including behavioral health,

substance use treatment, employment services, healthcare, transportation, and community resources.

• Assist clients with obtaining benefits, identification documents, and other resources necessary to

achieve housing stability.

• Conduct regular office visits, client meetings, and community-based contacts to monitor progress and

address barriers to housing stability.

• Conduct home visits as needed to support housing retention and program compliance.
• Maintain contact with clients as needed following housing placement to support successful transitions

and housing retention.

• Collaborate with landlords, housing providers, and community partners to address challenges that

may impact housing placement or housing retention.

• Maintain ongoing communication with community service providers to facilitate referrals and

coordinated care.

Qualifications & Requirements

• Bachelor’s Degree preferred; equivalent education and experience may be considered
• Experience in case management, ISP/case plan development, or housing services preferred
• Experience working with homelessness, housing-first models, behavioral health, or community-based

programs preferred

• Valid driver’s license with acceptable driving record required
• Must maintain access to privately owned vehicle during work hours
• Must be approved by Shelterhouse insurance provider for driving responsibilities
• Must be able to work flexible hours including weekends and holidays as needed