Hire Control

About us

Brisbane Access is a leading provider of access control and security solutions, committed to delivering innovative and reliable services to our clients across Queensland. We pride ourselves on our customer-centric approach, professional team, and dedication to excellence in everything we do. Our mission is to provide secure, efficient, and tailored access solutions that give our clients peace of mind and operational confidence.

About the role

We are seeking a Hire Control specialist to join our administration and sales support team on a full-time basis. Based in Yatala QLD, this role is integral to managing our vehicle and equipment hire operations, ensuring seamless coordination between clients, our fleet, and internal teams. The Hire Control specialist will be responsible for processing hire requests, managing fleet availability, coordinating logistics, and providing exceptional customer service to support our growing client base. This position is central to maintaining our operational efficiency and customer satisfaction standards.

Key responsibilities

• Processing and managing hire requests from clients, ensuring accurate documentation and timely confirmation
• Coordinating vehicle and equipment allocations, tracking availability, and optimising fleet utilisation
• Liaising with clients to understand their hire requirements and providing quotations
• Managing hire agreements, contracts, and associated administrative documentation
• Monitoring hire periods, managing returns, and processing billing and invoicing
• Maintaining detailed records of all hire transactions and fleet status updates
• Resolving client queries and concerns in a professional and timely manner
• Coordinating with warehouse and logistics teams to ensure efficient delivery and collection of equipment
• Preparing reports on hire activity, fleet performance, and revenue
• Supporting the sales team with administrative tasks and client follow-up activities

What we're looking for

• Strong organisational skills with the ability to manage multiple hire requests simultaneously
• Excellent communication skills, both written and verbal, for effective client interaction
• Proficiency in administrative systems and Microsoft Office applications
• Attention to detail and accuracy in processing documentation and maintaining records
• Ability to work independently and as part of a collaborative team
• Customer service orientation with a commitment to resolving issues promptly
• Problem-solving abilities and a proactive approach to workflow optimisation
• Familiarity with hire, fleet management, or inventory management systems is highly desirable

What we offer

Brisbane Access is committed to supporting the wellbeing and career development of our team members. We offer competitive remuneration, a supportive work environment, and opportunities for professional growth within a stable and expanding organisation. We provide flexible working arrangements where practicable, and encourage open communication about your needs and how we can support your success in this role. Our team benefits include access to training and development programmes, and a collaborative workplace culture that values each team member's contribution.

Apply now

If you are an organised, detail-oriented professional with experience in client administration and hire management, we would welcome your application. Please submit your resume and a cover letter outlining your relevant experience to Brisbane Access. We look forward to hearing from you.