Hire controller

Company Description Eagle Platforms & Training Ltd is a market-leading provider of powered access equipment hire and IPAF training services. The company offers tailored hire and training solutions to meet diverse customer needs across the Greater Sheffield Area and beyond. With a strong focus on safety, compliance, and customer service, Eagle Platforms & Training Ltd supports clients in working at height efficiently and safely. Team members join a growing business where reliability, professionalism, and responsiveness are highly valued.

Role Description The Hire Controller is a full-time role based in the Greater Sheffield Area. The role involves handling daily hire enquiries, preparing quotes, processing orders, and coordinating the delivery and collection of equipment. The Hire Controller will manage bookings, maintain accurate records in hire management systems, and liaise with customers, drivers, trainers, and internal teams to ensure smooth operations. Responsibilities include monitoring equipment availability, resolving scheduling issues, following up on outstanding hires, and supporting customers with product information and basic technical queries. The role also requires proactive communication including outbound sales calls, assisting with invoicing queries, and contributing to continuous improvements in customer service and operational efficiency.

Qualifications

• Strong customer service and communication skills, with the ability to manage enquiries professionally by phone and email.
• Experience in scheduling, coordination, or logistics, ideally within equipment hire, construction, or a related industry.
• Good administrative and IT skills, including use of CRM or hire management systems and proficiency with standard office software.
• Attention to detail and basic numeracy skills for preparing quotes, processing orders, and checking hire documentation.
• Ability to prioritize tasks, work to deadlines, and handle multiple bookings in a fast-paced environment.
• Understanding of health and safety principles; experience in powered access or IPAF-related services is an advantage.
• Collaborative mindset, reliability, and a flexible approach to working both on-site and from home.
• Previous experience in a hire controller, dispatcher, coordinator, or similar role is highly beneficial.

Key Benefits

• Excellent remuneration package which includes monthly bonus based on revenue targets
• Bupa health scheme
• Employer-provided life insurance
• 24 days paid holiday

Applications

Please send your applications to [email protected]